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TOP NEWS
The Show Schedule Is Live: Time to Go Exploring
TGA
The Show is just four weeks away. Now is the time to learn about all of the Show events, education sessions and keynotes. Not only that, but it’s time to mark your calendars for Show experiences created with you in mind and to bookmark the Show schedule for easy reference and to stay up to date as more sessions and events are added. READ MORE
President Biden Targeting Fees in Big Consumer Push on Travel and Credit Cards
THE POINTS GUY
Following Southwest Airlines’ quiet expansion of family boarding on some flights to allow families to board together with children up to 13 years old, the Biden administration is looking to expedite banning fees altogether for family members to sit together with young children on planes. READ MORE
3 Takeaways from NRF 2023: Retail’s Big Show
NATIONAL RETAIL FEDERATION
The 113th annual convention of the National Retail Federation, NRF 2023: Retail’s Big Show, brought together more than 35,000 attendees and 350 speakers at the Javits Center January 15-17 in New York City to discover new inspiration, new tech and new partnerships leading to breakthrough ideas in retail. Here are three takeaways from major retailers on how tech, culture and differentiation are helping them breakthrough in retail, plus what’s new from this year’s programming. READ MORE
Travel Companies Are ‘Greenwashing’ — Here Are 3 Ways to Find Ones That Aren’t
CNBC
Finding companies that are serious about sustainability isn’t easy, said James Thornton, CEO of tour company Intrepid Travel. “You see hotels saying they’re sustainable, and then you’re using these little travel bottles for shampoos and shower gels. It’s all just ‘greenwashing’” he said, referencing the term that describes companies’ efforts to appear more environmentally sound than they are. READ MORE
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Advisors Optimistic for Future of the Travel Industry
TRAVEL PULSE
A new survey by host agency Travel Experts found that travel advisors and agents are very excited about the future of the industry. The study found that 100% of advisors said they are optimistic about future business, while another 83% said their client base has increased in the past year. READ MORE
The Mental Health Benefits of Travel
AFAR
Whether we are healing from pandemic trauma, personal tragedy, or mental or physical health challenges, travel has an ability to positively affect our overall well-being, experts say. READ MORE
Shopping Wait Time Impacting Retailer Revenue
RETAIL CUSTOMER EXPERIENCE
The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research report released by Zippin, a checkout-free solution provider. READ MORE
‘Phygital’ Retail Experiences? What They Are and Why You Should Care
GIFTS & DECORATIVE ACCESSORIES
The early days of ecommerce ushered in a debate that continues today: Does the future of retail lie within brick-and-mortar stores or digital storefronts? The answer — it’s both. “Phygital” retail experiences – in which elements of technology and reality coexist — offer opportunities to fold your customers closer to your business by allowing customers to interact with and purchase from you when, where and how they prefer. READ MORE
Social Media Is Constantly Changing, and the Way Your Company Uses It Also Must Shift
STAR TRIBUNE
Arik Hanson began consulting in social media marketing in 2009. That makes him “super senior” in a relatively new profession, where five years of experience is more common. Today, Hanson sees organizations scrambling to keep up with an ever-increasing number of platforms — and wonders why. Given Hanson’s experience, these are some of his thoughts on how to approach social media marketing in 2023. READ MORE
Splitit and Ingenico Team up to Develop In-Store BNPL Solution
PYMNTS.COM
Ingenico and Splitit are partnering to develop a new in-store BNPL solution. The Paris-based payment technology company announced the partnership with the U.S. buy now, pay later (BNPL) firm in a press release earlier this week, saying that it will “bring one-touch, no-interest, buy now, pay later capability to the physical checkout experience.” READ MORE
Consumers Should Brace for Continued Supply Chain Disorder in 2023
YAHOO!
Disruption and uncertainty have become the new normal for the global supply chain. A majority (82%) of supply chain leaders anticipate challenges will worsen or stay the same during the next 6 to 12 months, according to new survey data from Coupa Software. READ MORE
A Texas Airport Worker Says She Dealt with Lines of Crying Passengers and Around 70 Items of Lost Luggage Every Day During the Holiday Period
INSIDER
A baggage handler at Dallas Fort Worth Airport said she had to grapple with crying passengers and mountains of lost luggage every day over the holiday period. Jamecia Vaughn, who has worked at the Texas airport for a year, said it was her first time working during the festive season. It turned out to be the most challenging time of the year. READ MORE
TRENDING ARTICLES
Missed last week’s issue? See which articles your colleagues read most.
- Which Airports and Airlines Are the Worst When It Comes to Lost Luggage? Here’s What We Found (YAHOO!)
- 15 Social Media Trends Smart Marketers Will Leverage in 2023 (FORBES)
- It’s All About You — And Your Products (TGA)
- Bleak Outlook Post-Chinese New Year Prompts More Blank Voyages (THE LOADSTAR)
- Retail: ‘Normalization in China Will Greatly Benefit’ Rest of the World, American Apparel CEO Says (YAHOO!)