Frequently Asked Questions


Question: What is the cost of the Travel Goods Specialist Certificate program?
Answer: Sign up before December 31, 2008 and receive a special introductory price of 50% off — $50 per person for TGA members and $75 for non-members. After December 31, the cost will be $100 per person for TGA members and $150 for non-members. Companies that sign up more than five employees will receive a 20% group discount.

Question: Do I purchase the three learning modules individually?
Answer: No. The cost of the program includes a pre-test, three learning modules, three review tests (one after each learning module) and the post-test.

Question: How much time do I have to complete the Travel Goods Specialist Certificate Program?
Answer: Candidates have one year from date of purchase to complete the program.

Question: Can a candidate stop during the Travel Goods Specialist Certificate Program, log off and then return where he or she left off at a later time?
Answer: Yes. Candidates can stop in the middle of the content and any assessment within the course and return upon logging back in. Each time the candidate clicks “Next” within the tests, the database saves their information.

Question: Do I have to pass all tests to pass the program?
Answer: No. To pass the Travel Goods Specialist Certificate Program you are only required to pass the final post-test.

Question: When do I get my test results?
Answer: The tests are scored online in "real time." So once you complete each test and submit it for scoring, you receive your results immediately.

Question: Will I be able to find out which questions I answered incorrectly after each test?
Answer: The score report will display the questions that the candidate answered incorrectly after the pre-test and the tests that follow each module. However, you will not be able to view incorrect answers after the post-test.

Question: What will I receive after I successfully pass the post-test?
Answer: Four to six weeks after passing, candidates will receive a certificate and the right to be referred to as a Certified Travel Goods Specialist. They will also receive a Certified Travel Goods Specialist name tag identifying their expertise and a wallet card. A list of all Certified Travel Goods Specialists will be posted on the TGA website.

Question: If a candidate fails the final post-test, can they re-take it?
Answer: For proprietary reasons, CASTLE Worldwide, Inc., the company that set up the training modules, is unable to allow a candidate to automatically go back and re-take the post-test once a score has been provided. Please contact Cathy Trecartin at TGA (419-873-0212 or cttga@aol.com) if this occurs.

Question: Who do I contact if I experience a technical problem logging in or while taking the program?
Answer: Contact CASTLE Worldwide, Inc. at 919-572-6880 and let the telephone receptionist know that you are having technical difficulties with the Travel Goods Specialist Certificate Program.

Question: I would like to speak with someone at TGA about the Travel Goods Specialist Certificate Program. Who should I contact?
Answer: Please contact Cathy Trecartin at 419-873-0212 or cttga@aol.com. She will be happy to answer your questions. In addition, you can click here for additional details.

Question: Can I access the Travel Goods Specialist Certificate Program from the TGA homepage?
Answer: Yes. You can access the login/registration page at www.travel-goods.org by clicking on “Click here to REGISTER” on the top left-hand corner of the page — under the "Thomas" nametag.

Question: How do I go about purchasing the program?
Answer: Steps for an individual purchase and a group purchase follow.

INDIVIDUAL PURCHASE
Initial directions:

  1. Register at http://www.castleworldwide.com/tga/student/login.asp and be sure to write down your password.
  2. Click on the “Purchase Training” link from the navigation menu.
  3. Indicate “Yes” to TGA Member status & indicate a “Group” purchasing preference; enter the amount; click “Continue.”
  4. Enter credit card information; click “Continue” and receive/print your payment confirmation.

Subsequent visits:

  1. Go to http://www.castleworldwide.com/tga/student/login.asp.
  2. Enter your email and password in the appropriate fields on the upper right hand side of the page and click “Login.”
  3. Click on the “Open” link to begin or resume the course. If the “Open” link is not visible, click on the “My Training” link on the left hand side of the page.

GROUP PURCHASE
Initial directions:

  1. Register at http://www.castleworldwide.com/tga/student/login.asp and be sure to write down your password.
  2. Indicate “Yes” to TGA Member status and “Group” purchasing preference; enter the amount; click “Continue.”
  3. Enter credit card information; click “Continue” and receive/print your payment confirmation.

You will receive two emails from CASTLE Worldwide — a payment receipt and an email listing your individual voucher numbers. You assign each candidate a voucher number. They will have one year from date of purchase to complete the course.

Directions for voucher candidates:

  1. Go to http://www.castleworldwide.com/tga/student/login.asp
  2. Click on “Register Here” on the left hand side.
  3. Fill in the information requested which includes a password. Be sure to write your password down.
  4. Click on the “Purchase Training” link from the navigation menu.
  5. On the form, enter your voucher code into the last text box and click
    “Continue.”
  6. Click “Open” link on “My Activities Page” to begin.